Return & exchange policy

Return & exchange policy

Please contact customer service by submitting a ticket on our website, indicating the product or products you wish to return and the reason for the return. We will reply to you within 48 hours. We thank you for waiting.

2- After receiving the return instructions from us, please post the return items in the original package for your order.

3- Send the parcel from any local post office accredited to the Continents Complex.

Terms of return:

You have 7 days to decide if the product is not suitable for you, if not, you can contact us within 7 days from the day it was received.

2- The following items cannot be returned or exchanged: iodine (lingerie) (tight clothes), sexy lingerie and sleepwear, swimwear, jewelry and accessories, high heel shoes, and toys (except for scarves, bags, and mermaid covers).

3- Products that are returned must be unused with the original package, and we cannot return the used product if it is damaged, washed or odor, and does not change it in any way.

4- We do not accept to receive goods that are returned by you without checking with us first ...

5- Return shipping fee is not refundable

The original shipping fee, cost is for COD and insurance non-refundable.

Note :

Returns will be processed within 5 to 7 business days after we receive the order. The method of refund depends on the payment method. The following are the policies followed

In the case of payment by credit card:

The amount paid will be returned to your credit card according to your requirements.

Please note that returning the amount to the card account takes approximately 7 to 14 working days.

If you pay by PayPal: (PayPal)

(PayPal) The amount paid will be returned to your PayPal account or the Continent aggregator wallet according to your needs.

Please note that the refund will take approximately 2 working days to be returned to your ICB wallet. As for returning the amount to a PayPal account, it takes approximately 2 to 7 working days. You can use the wallet balance for upcoming purchases or transfer it to the same PayPal account that was paid from. An email will be sent once your return is completed.

In the case of payment by the method of payment on receipt: (COD)

The payment on receipt will be the return through the branch from which the product was purchased. Please note that the balance for payment on receipt cannot be transferred to another account or any bank card.

* Please be sure to carefully check returned items before we ship them out. We will not be responsible for any non-continental compound products returned.

In the case of shipment by SMSA

The cost of returning the product that was shipped through SMSA is 18 SAR.

Return address:

If you want to return the product to the nearest return address, please submit a ticket from your account, and our customer service representative will contact you within 24 hours.

- Please do not return to the address attached with the order shipping. This is not our return address, as that will affect the return process).

It is not permissible to request a replacement of any of the products for cash on delivery customers ...